Support
Write to hello@bidewell.app and a
real person will reply.
Reporting something in a group
If somebody has posted something that should not be there, tap
Report on the item. It goes to the leaders of that group,
who can hide it and remove the person who posted it. Reporting never hides
anything on its own, so nobody can use it to silence somebody else.
If the leader is the problem, or nothing has happened, write to
hello@bidewell.app. Reports are
read within 24 hours and content that breaks the rules is removed.
Common things
The sign-in code has not arrived
Check spam. Codes come from bidewell.app and arrive within a minute. If you
have asked several times in a row, wait ten minutes: there is a limit to
stop somebody guessing at codes.
The QR code will not scan
Every invite also has a code you can type, shown under the QR. It needs no
camera permission. If the camera is off for Bidewell, iOS will not ask
again once it has been declined, so turn it on in Settings, Bidewell,
Camera.
I joined but the group looks empty
You cannot see prayer requests written before you joined. That is deliberate
and it is not a fault: what people wrote was written for whoever was there
at the time. New requests appear from now on.
I asked to join and nothing happened
A leader has to let you in. They see it next time they open the app. If it
has been a few days, it is worth asking them directly.
I want to leave a group
You, then Leave. What you wrote stays with the group. If you lead the group,
hand it to somebody else first.
I want to delete my account
You, then Delete your account. It removes your account and everything you
have written, and it cannot be undone. If you still own a group with other
people in it, hand that group over first.
What Bidewell is for
A church small group: the eight or so people who meet in somebody's living
room on a weeknight. It holds when and where you meet, the study material,
and a prayer list where answered prayers are kept rather than cleared
away.
Rules for what people post
Groups are private and small, and the people in them know each other. Even
so, content that harasses, threatens, or sexualises anybody, or that is
illegal, is not allowed and will be removed. So will anything posted to a
group by somebody who is not part of it.
Anything else
hello@bidewell.app. Include your
group name and roughly when it happened, and it will be easier to help.